Professional packaging and careful shipping procedures to ensure your plants arrive healthy and ready to thrive.
IC Roots Nursery ships live plants throughout the United States using specialized packaging methods designed to protect plant health during transit. We monitor weather conditions and coordinate shipping to ensure plants arrive in optimal condition.
Standard Shipping (2-5 Business Days):
Our default shipping method for most plants. Provides reliable delivery with tracking at competitive rates.
Expedited Shipping (1-3 Business Days):
Available for plants that benefit from faster transit or during temperature-sensitive seasons. Additional fees apply.
Priority Shipping (1-2 Business Days):
Recommended for tropical plants, longer distances, or extreme weather periods. Minimizes transit time and exposure to temperature fluctuations.
Free Shipping Threshold:
Free standard shipping on orders over $75 (continental US only)
Every plant is prepared using professional nursery shipping procedures:
Protection Measures:
All packaging materials are selected to minimize stress and maximize protection during the shipping process.
Standard Processing: 2-5 business days
Orders are typically processed within 2-5 business days of purchase. Processing includes final plant inspection, preparation, and packaging.
Factors Affecting Processing Time:
You will receive tracking information once your order ships.
We actively monitor weather conditions at both origin and destination locations to protect plant health during shipping.
Weather Hold Procedures:
We may delay shipments when forecasts show:
Weather holds prioritize plant health over shipping speed. We will contact you if your order is delayed due to weather conditions.
Note: Weather holds are for plant protection and do not constitute grounds for order cancellation or refund.
Geographic Restrictions:
Some plants have shipping restrictions based on USDA regulations, state agricultural rules, or climate suitability.
Currently Restricted:
Seasonal Restrictions:
Certain plants are only shipped during appropriate seasons to ensure successful establishment. Seasonal windows are noted on product pages.
Your Responsibilities:
⚠️ Important:
Plants left in shipping boxes for extended periods may suffer stress or damage. Unpack immediately upon delivery.
Order Updates:
You will receive email notifications for:
Track your shipment using the provided tracking number through the carrier's website or tracking portal.
Common Issues and Solutions:
Package Not Delivered:
Contact the carrier first with your tracking number. If unresolved, contact us within 2 business days.
Damaged Package:
Photograph the box and plants immediately. Contact us within 48 hours with photos.
Wrong Item Shipped:
Contact us within 48 hours with photos of the plant and packaging label.
Shipping Delays:
Most delays are weather-related or carrier issues. We'll work with you to resolve any problems.
Live Arrival Guarantee:
All plants are guaranteed to arrive alive and healthy. Issues must be reported within 48 hours of delivery with photos. See our Terms of Service for complete details.
We currently ship within the United States only. International shipping involves complex phytosanitary certificates and import permits that we do not currently support.
If you are interested in international orders, please contact us at contact@icrootsnursery.net to discuss possibilities.
Shipping costs are calculated at checkout based on:
Free Shipping: Automatically applied to orders over $75 within the continental United States.
If you have questions about shipping, tracking, or delivery, please contact us: